Receptionist for Healthcare Facility

2 weeks ago

Spring, Texas, United States The Woodlands Specialty Hospital Full time
Job Title:

Front Desk Clerk

Department:

Administration

Reports To:

Front Desk Manager

FLSA Status:

Non-Exempt

Schedule:
Weekend availability, night shift 7p-7a, holidays.

Position:

Full-time position with PRN availability.

About the Role:
The Front Desk Clerk plays a crucial role in ensuring the smooth operation of the front desk within the Administration Department. This position is essential for delivering exceptional service to patients and visitors.

Key Responsibilities
  • Greet patients with warmth and professionalism upon their arrival
  • Maintain a strong understanding of customer service principles
  • Accurately manage demographic, insurance, and financial information
  • Organize and oversee patient records
  • Assist with various clerical duties, including handling mail and answering phone calls
  • Process payments and conduct exit interviews
  • Complete financial and patient documentation
  • Support the registration process and manage appointment scheduling
  • Contribute to safety and infection control protocols
  • Engage in performance improvement initiatives
  • Exhibit excellent customer service and interpersonal skills
  • Comply with company policies and maintain a professional appearance
  • Participate in mandatory meetings and training sessions
  • Remain adaptable to staffing needs
  • Ensure adherence to attendance standards
  • Adjust to changes in job assignments
Qualifications

EDUCATION & EXPERIENCE
  • High school diploma or equivalent
  • 1-3 years of office experience in a healthcare environment preferred
  • Prior experience in customer service is valued
  • Strong communication skills, both in-person and over the phone
  • Basic understanding of medical terminology
SKILLS
  • Ability to read, write, and communicate effectively
  • Competence in basic math and reasoning tasks
  • Proficient in computer skills
CERTIFICATE/LICENSES
  • BLS certification required
Competencies
  • Professionalism: Ability to maintain emotional detachment from work
  • Responsibility: Acceptance of decisions and their consequences
  • Communication: Proficient writing and speaking abilities
  • Flexibility: Ability to adapt to change
  • Energy: Display enthusiasm and vigor
  • Organization: Effective task management skills
  • Computer Proficiency: Competent use of technology
  • Customer Service: Commitment to enhancing customer satisfaction
  • Integrity and Respect: Upholding integrity in all actions
  • Interpersonal Skills: Effective interaction with diverse individuals
  • Collaboration: Promoting teamwork and participation
  • Adaptability: Positive management of changes
  • Problem Solving: Timely resolution of issues
  • Attention to Detail: Ensuring accuracy in all tasks
  • Teamwork: Supporting team objectives
  • Quality: Maintaining high standards of work
  • Accountability: Taking responsibility for one's actions
Physical Demands
  • This role requires adequate vision, hearing, and light physical activity
  • Involves performing administrative tasks with occasional movement
  • Work is conducted in a comfortable office environment with proper ventilation
Work Environment
  • Indoor office with appropriate lighting and temperature control
Employee Signature

Printed Name

Employee Signature Date

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