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Healthcare Referral Liaison

2 months ago

Spring, Texas, United States The Woodlands Specialty Hospital Full time
Job Title: Referral Coordinator

**Job Summary:**

The Referral Coordinator is a professional who will assist our healthcare facilities and patients with coordinating referral appointments and sending referrals out in a timely manner.

**Key Responsibilities:**

  • Responsible for tracking, coordination, and communication of patient referrals.
  • Accurately maintain documentation on referrals via spreadsheet and EMR system.
  • Provide appropriate clinical information to specialists regarding visits when requested.
  • Review details and expectations about the referral with patients.
  • Ensures that referrals are processed in a timely manner.
  • Communicate with referral sources to determine if patients have been scheduled.
  • Initiate authorized referrals for patients when insurance requires it.
  • Performs other duties as assigned.
  • Demonstrate knowledge of and adhere to regulations and company policies and procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety, and hazardous materials.

**Additional Responsibilities:**

  • Complies with the National Patient Safety Goals as they pertain to job responsibilities.
  • Participate in performance improvement activities as necessary.
  • Maintain confidentiality of patient-related issues and adhere to all HIPAA rules and regulations.
  • Demonstrate effective interpersonal skills.
  • Treat all patients, visitors, and staff members fairly and with respect.
  • Utilize effective communication methods and skills.
  • Ensure personal appearance is always business casual and professional.
  • Responsible for always wearing identification badge which must be visible and above the waistline.
  • Attending all required meetings and in-service education.
  • Remain flexible in staffing patterns and resolution of staffing conflicts; participates in temporary assignments.
  • Compliance with attendance standards.
  • Demonstrate flexibility when changes in assignments are necessary.

**Qualifications:**

  • High school graduate or equivalent.
  • 1-2 years of relevant experience.
  • Ability to read and communicate effectively in English.
  • Knowledge of medical terminology.
  • Able to work as a part of a team as well as individually.
  • Able to follow through with delegated tasks and responsibilities.

**Language/MATH/REASONING ABILITY:**

  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

**Computer Skills:**

  • Basic computer skills.
  • Professional Maturity: The ability to separate emotional feelings from the real issues at hand.
  • Responsibility: The ability to accept choices you have made and the results they have led to.
  • Communication: The ability to write and speak effectively; actively listens to others, and give feedback.
  • Flexibility: Demonstrate responsiveness and adaptability following change initiatives.
  • Intelligence: Understand information and apply new knowledge.
  • Energetic: Exhibits high levels of energy and enthusiasm.
  • Organized: Efficient in structuring tasks to be accomplished.
  • Computer Savvy: The ability to use technology efficiently and effectively.
  • Customer Service: The ability to enhance customer satisfaction.
  • Job Knowledge/Technical Knowledge: Knowledgeable of current role and technical systems, and the impact it has on the organization.
  • Integrity and Respect: Demonstrates the utmost level of integrity.
  • Interpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental, and cultural dynamics within the situation.
  • Collaboration and Partnership: Encourages participation from team members.
  • Manages Change: Demonstrates flexibility with changing environments.
  • Problem Solving: Resolve issues in a timely manner.
  • Attention to Detail: Follows procedures to ensure entry of data.
  • Organization: Uses time efficiently by prioritizing and planning work activities.
  • Judgment: Ability to make independent decisions.
  • Teamwork: Works with others to accomplish objectives and shows support for decisions.
  • Quality: Sets high standards to ensure quality in work performed.
  • Accountability: Takes responsibility for adhering to all company policies, procedures, and performance expectations.
  • The physical demands for this position include adequate vision, hearing, and repetitive motion.
  • Light physical activity performing non-strenuous daily activities of an administrative nature.
  • Ascending or descending stairs, ramps, and the like, using feet and legs and/or hands and arms.
  • Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner.
  • Bending legs downward and forward by bending leg and spine.
  • Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.