Retail Store Operations Manager

4 days ago


Lakeland, Florida, United States Nick & Moes Full time

We are seeking a highly skilled and experienced Retail Store Operations Manager to join our dynamic team at Nick & Moes. As a critical member of our management team, you will play a pivotal role in upholding the high standards of service and quality associated with our brand.

About Us

At Nick & Moes, we are more than just a convenience store and gas station - we are a part of the community. With multiple locations across FL, our stores offer a fast-paced and rewarding work environment where dedication and innovation are celebrated.

Job Description

The ideal candidate will have previous experience in retail management, preferably in the convenience store or gas station industry. Strong leadership and interpersonal skills, along with excellent communication skills, are essential for this role. The successful candidate will be responsible for overseeing all aspects of store operations, including sales, inventory management, and customer service.

Responsibilities
  • Oversee all aspects of store operations, including sales, inventory management, and customer service.
  • Recruit, train, and supervise store staff, ensuring high professionalism and customer service.
  • Monitor and maintain inventory levels, ordering products as needed to meet customer demand.
  • Ensure compliance with company policies and procedures and local, state, and federal regulations.
  • Manage cash handling procedures and ensure accuracy in cash register transactions.
  • Implement marketing and promotional activities to drive sales and increase store visibility.
  • Maintain a clean and organized store environment, including restocking shelves and performing regular cleaning tasks.
  • Analyze store performance metrics and develop strategies to improve sales and profitability.
  • Handle customer inquiries, complaints, and feedback promptly and professionally.
Requirements
  • Previous experience in retail management, preferably in the convenience store or gas station industry.
  • Strong leadership and interpersonal skills, along with excellent communication skills.
  • Detail-oriented with strong organizational and problem-solving abilities.
  • Proficient in Microsoft Office and POS systems.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
Benefits
  • Estimated salary: $55,000 - $65,000 per year.
  • Competitive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Opportunities for advancement and professional development.
  • Employee discounts on store merchandise and fuel purchases.
Why Join Us?

As a Retail Store Operations Manager at Nick & Moes, you will have the opportunity to work in a dynamic and fast-paced environment where you can make a real impact. Our stores are conveniently located and we take great pride in our facilities. We keep our stores clean and well-stocked, and our employees are passionate about providing exceptional customer service. If you are looking for a challenging and rewarding role, we encourage you to apply.



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