Medical Office Scheduler Lead
1 week ago
We are seeking a highly skilled Medical Office Scheduler Float to join our team at Comprehensive Cancer Centers of Nevada. As a key member of our oncology practice, you will be responsible for providing exceptional patient care and administrative support in a fast-paced environment.
Key Responsibilities- Greets patients and visitors in a prompt, courteous, and professional manner, checking them in and informing clinical staff of their arrival.
- Provides and explains paperwork for patients to complete before their appointments, collects and scans patient forms, and updates demographics and insurance information in the system.
- Collects co-pays and balances, provides receipts, and answers phone calls in a prompt, courteous, and professional manner.
- Answers, screens, and responds to routine questions via phone, electronic communications, or face-to-face contact, routes to appropriate personnel, or takes thorough messages.
- Communicates messages in an accurate and timely manner according to procedures, contacts clinic personnel as needed, and records patient cancellations and missed appointments.
- Schedules outside consults and procedures ordered by physicians, provides general administrative support, and maintains the lobby area in a neat and orderly manner.
- Adheres to confidentiality, state, federal, and HIPAA laws and guidelines about patient records, and maintains the chart message and anything in the queue.
- Scans and copies updated insurance cards, and performs other duties as requested.
- High school diploma or equivalent.
- At least eighteen (18) months of front medical office receptionist experience with insurance forms and scheduling software.
- Knowledge of this practice's personnel, daily routines, and scheduling is a plus.
- Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel).
- Must complete required e-learning courses within 90 days of occupying the position.
- MA experience.
- Knowledge of oncology practices and procedures.
The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment.
Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.
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