Client Experience Specialist

3 weeks ago


San Francisco, California, United States Protocol Labs Full time $17 - $26 per hour
Client Experience Representative

We are seeking a Client Experience Representative to join our Protocol Labs team. This is an exciting opportunity to work closely with customers and deliver world-class support.

About the Role:

  • As a Client Experience Representative, you will be the primary point of contact for our customers.
  • You will engage with customers over the phone, email, or chat, addressing their concerns promptly and accurately.
  • Maintain precise customer records, updating them regularly as needed.

Compensation and Perks:

  • The estimated annual salary for this position ranges from $60,000-$80,000 based on your experience and qualifications.
  • A robust benefits package featuring medical insurance, paid time off, and opportunities for professional growth.

Responsibilities:

  • Engage with customers in a courteous and professional manner.
  • Effectively address customer complaints, providing personalized solutions when possible.
  • Communicate effectively with internal stakeholders, fostering collaboration and maintaining a cohesive team environment.


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