Client Experience Manager Position

5 days ago


San Francisco, California, United States Exela Technologies Inc. Full time
About Exela Technologies Inc.

We are a leading provider of innovative, cloud-based solutions in the document outsourcing industry. Our mission is to deliver exceptional customer experiences through our products and services.

Job Description:

This is an exciting opportunity to join our team as a Customer Experience Team Lead. In this role, you will be responsible for coordinating workflow within the team, prioritizing jobs, and delegating duties to associates while providing a productive and motivating working environment. You will also perform administrative tasks, provide volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner.

Key Responsibilities:
  • Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates.
  • Perform administrative tasks, provide volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner.
  • Ensure adherence to company policies and guidelines, safety & security procedures.
  • Demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations.

Requirements:

* Proven leadership experience required
* Minimum of 2 years supervisory experience
* Minimum of 3 years customer service experience
* Effective customer relationship building skills, and uses creative solutions to exceed customer expectations
* Demonstrates good judgment under pressure, and works well in a multi-tasking environment
* Excellent written and verbal communication skills; proven analytical skills
* Solid, basic mathematical skills required
* Excellent planning, prioritization and organizational skills
* Proven experience in high volume/fast paced environment
* Computer proficiency in email environments, MS Word/Excel or similar programs
* High School Diploma required.
* Relevant industry specific certificates a plus (MQC, CMDSM, etc.)
* Lifting up to a maximum of 55lbs. or the maximum allowed by current State law with or without accommodations
* Ability to stand, sit and/or walk for long periods of time with or without accommodations
* Must have a valid driver's license and a good driving record.

The estimated salary for this position starts at $80,000.00.

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