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Beverage Operations Manager
2 months ago
Job Summary:
Dimension Hospitality is seeking a highly skilled and experienced Beverage Operations Manager to join our team. As a key member of our food and beverage department, you will be responsible for overseeing the daily operations of our bar and restaurant, ensuring exceptional customer service, and driving revenue growth.
Key Responsibilities:
- Managing Bar/Lounge/Restaurant Operations:
- Develop and implement beverage policies and procedures to drive sales and revenue growth.
- Manage inventory and ordering for all beverage items, ensuring compliance with budget and business levels.
- Monitor and control liquor inventory, ensuring compliance with all local, state, and federal laws and regulations.
- Implement effective training programs for staff to ensure they understand liquor control policies and procedures.
- Manage staffing levels to ensure guest service, operational needs, and financial objectives are met.
- Leading Bar/Lounge/Restaurant Team:
- Supervise and train staff to ensure they understand expectations and parameters.
- Communicate critical information to the Bar/Lounge staff regarding each event.
- Empower employees to provide exceptional customer service and resolve guest complaints effectively.
- Ensuring Exceptional Customer Service:
- Provide exceptional customer service, interacting with guests to obtain feedback on product quality and service levels.
- Respond effectively to guest problems and complaints, ensuring prompt resolution.
- Empower employees to provide exceptional customer service, focusing on continuous improvement.
- Managing Human Resource Activities:
- Support the development and implementation of corrective action plans.
- Participate in the management of departmental orientation programs for new hires.
Requirements:
- Education:
- High school diploma or GED; minimum of two years of bar management experience required.
- Experience:
- Two years of dining room supervisor experience, one year of host/cashier experience, and two years of waiter experience; or equivalent combination of education and experience.
- Licenses/Certifications:
- TIPS certification required and Food Safety certification.
Salary Description:
The salary range for this position is $68,000 to $75,000 annually.
