Customer Service Representative

6 days ago


Saint George, Utah, United States JKR Windows Full time
Job Title: Customer Reputation Specialist

At JKR Windows, we are seeking a highly skilled and motivated Customer Reputation Specialist to join our dynamic team. As a key member of our customer service team, you will play a crucial role in providing exceptional service to our customers, ensuring their satisfaction, and driving business growth.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate information about our products and services to customers.
  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Collaborate with other departments to resolve customer issues and improve service delivery.
  • Identify and escalate priority issues to the appropriate channels.
Requirements:
  • Bachelor's Degree in any related field preferred, but not required.
  • Minimum of 2 years of experience in a customer service or related role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Proficiency in Microsoft Office and customer service software.
Why JKR Windows?
  • Competitive salary ranging from $50,000 to $60,000 per year.
  • Comprehensive benefits package including health and dental insurance.
  • Opportunity to work with a dynamic and innovative team.
  • Career growth and development opportunities.


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