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Admissions Coordinator Specialist
2 months ago
Job Title: Admissions Specialist Coordinator
About the Position:
The Admissions Specialist Coordinator plays a vital role in the client admission process, from initial contact to prepping potential clients for intake. This position is responsible for promoting Mountainside's program offerings and ensuring a seamless admission process.
Your Role:
- Provide Exceptional Customer Service: Deliver outstanding service to clients, families, and loved ones of our clients, staff, and community providers.
- Maintain Composure: Remain composed during difficult conversations with clients and families in crisis.
- Knowledge of Substance Abuse Field: Possess knowledge of the substance abuse field and treatment process.
- Prioritize and Execute: Prioritize and execute quickly in a fast-paced environment.
- Attention to Detail: Maintain strong attention to detail.
- Documentation: Maintain comprehensive documentation in the electronic medical record for all calls and communications related to client care.
- Meet Targets: Understand, meet, and exceed targets for monthly and yearly admissions.
- Liaison: Act as a liaison between client, family, and referring professionals prior to admission.
- Intake Inquiries: Answer phones, monitor web chat, and handle all intake inquiries efficiently.
- Program Promotion: Market and promote Mountainside's programs and facilities.
- Phone Screenings: Complete phone screenings and assist clients in obtaining additional paperwork and documentation as needed.
- Financial Options: Accurately relay payment information, collect insurance information, and communicate financial options, including obtaining verification of benefits information.
- Census Counts: Responsible for maintaining census counts and appropriately filling beds for all levels of care.
Qualifications:
- Education: High School diploma or equivalency required.
- Experience: 2 years of experience in customer services or related field preferred.
- Computer Skills: Basic computer skills, including competence in software applications such as Microsoft Office suite, Adobe, and use of internet applications and wireless computer hardware.
Compensation and Benefits:
- Competitive Salary: Compensation for this position is $40,000 to $80,000 per year, including a competitive performance incentive.
- Benefits Package: Comprehensive benefit package, including competitive salary, paid time off, paid holidays, 401(k) with employer matching, and free meals while working on the Canaan campus.
