Community Operations Manager

6 days ago


Madison, Wisconsin, United States Northland Full time

About Northland:

We are a leading provider of high-quality apartment communities in the Midwest. Our team is dedicated to delivering exceptional customer experiences and fostering strong relationships with our residents, vendors, and guests.

Estimated Salary: $65,000 - $80,000 per year

Job Description:

As an Assistant Community Manager, you will play a key role in supporting the Community Manager with day-to-day operations at our Preserve West community. Your responsibilities will include monitoring and enforcing compliance with company policies and procedures, assisting with supervision of leasing and maintenance staff, and overseeing rent collection and delinquency.

In collaboration with the Community Manager, you will also be responsible for maintaining profitability, cost control, and operating budgets. You will work closely with our management team to ensure that we maintain the highest level of professionalism and customer service.

Key Responsibilities:

  • Monitor and enforce compliance with company policies and procedures
  • Assist with supervision of leasing and maintenance staff
  • Oversee rent collection and delinquency
  • Maintain profitability, cost control, and operating budgets

Requirements & Qualifications:

To be successful in this role, you must possess the following knowledge, skills, and abilities:

  • At least two years of experience in a sales or customer-facing role
  • Strong communication skills and ability to work collaboratively with staff, residents, and vendors
  • Ability to multitask and manage time effectively while adhering to deadlines
  • Prior experience leading a team or others is preferred

Benefits Highlights:

  • Competitive bonus structure
  • 401(k) + company match
  • Medical, dental, and vision insurance
  • Generous PTO (including birthdays and well-being time)
  • Employee apartment discounts
  • Employee assistance program
  • Educational and vocational assistance


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