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Customer Loyalty Specialist

2 months ago

Orem, Utah, United States hawx Full time
Join Our Team as a Customer Loyalty Specialist at Hawx

Are you dedicated to delivering outstanding customer support and assisting clients in resolving their issues? Become a part of our dynamic team at Hawx as a Customer Loyalty Specialist and contribute positively to our customers' experiences.

Key Responsibilities:
  • Respond to incoming inquiries from clients with professionalism and care
  • Employ active listening and analytical skills to effectively support customers
  • Provide exceptional service with compassion and insight
  • Initiate outbound communications to current clients for retention and upselling opportunities
  • Achieve or surpass established goals for retention and sales
  • Keep precise records and documentation of customer interactions
Essential Qualifications:
  • High school diploma or equivalent
  • Minimum of 1 year experience in sales or customer service, ideally in a call center environment
  • Excellent verbal and written communication abilities
  • Empathy and the capacity to relate to clients from diverse backgrounds
  • Flexibility to adapt to a fast-paced work setting
  • Strong critical thinking and innovative problem-solving skills
  • Proficient in using computer systems and call center applications
  • Availability for a flexible schedule, including weekends
  • Commitment to exceeding expectations for customers and colleagues
  • Timely completion of responsibilities with effective communication to management
Compensation:
  • $18 per hour plus performance-based incentives