Insurance Customer Service Professional

3 days ago


Saint Joseph, Missouri, United States StroudCorp Full time
Job Description

We are seeking an experienced Insurance Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service by resolving billing issues, amending policies, and offering policy suggestions.

Key responsibilities include answering customer inquiries via phone, email, or other means, taking ownership of customer issues, troubleshooting problems, and driving resolutions. You will also escalate unresolved issues to relevant internal teams, collect customer feedback, and document knowledge as solution articles.

You will build relationships with customers and prospects to attract and retain them, generate sales leads that can develop into new customers, and maintain expert knowledge about the company's products and services.

Qualifications
  • Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems.
  • High school diploma or GED equivalent required.
  • Prior work in a customer-facing position or customer service role is necessary.
  • Knowledge of insurance products and policy schedules is preferred.
  • Exemplary interpersonal skills, communication skills, and active listening skills are essential.
  • Must have or obtain an Insurance License for Missouri and/or Kansas.

The ideal candidate has excellent rapport with clients, strong problem-solving skills, and a commitment to delivering exceptional customer experiences.

About StroudCorp

StroudCorp is a rapidly growing, multi-dimensional real estate business headquartered in the Saint Joseph, Missouri area. Our team prides itself on community support, family environment, leadership, and life coaching. If you're a positive-minded, team-oriented individual looking for your next phase of growth, we encourage you to apply.

$35,000 - $45,000 per year.



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