Operations Transformation Specialist
2 weeks ago
MVP Health Care is seeking a skilled Operations Transformation, Value Stream Specialist to join our team. As a key member of our operations team, you will be responsible for overseeing the customer onboarding process, leading the open enrollment incident management process, and collaborating with cross-functional teams to identify and implement improvements across the value stream.
Key Responsibilities:- Oversee the customer onboarding process to ensure its success, efficiency, and remediation of any issues.
- Lead the open enrollment incident management process, facilitating incident triage and documenting each incident and root cause analysis.
- Collaborate with cross-functional teams to identify and implement improvements across the value stream.
- Utilize relational databases to assess customer or group impact for incidents.
- Develop and maintain accurate process and policy documentation related to the value stream.
- Participate in the development and implementation of strategies for corporate and departmental projects, present recommendations post Open Enrollment for project-related work and improvement efforts.
- Prepare detailed analyses and reports for internal stakeholders, focusing on incident management and other value stream-related reporting.
- Collaborate with cross-functional teams to develop reconciliation reporting for various systems.
- Ensure transparent communication across departments by comprehending and addressing business requirements.
- Represent the department on committees and project teams.
- Bachelor of Science in Computer Science, Healthcare Administration, Business Management, or a related field. Equivalent experience in a healthcare organization (5-10 years) is also accepted.
- Prior experience with Microsoft SQL Server, Microsoft Dynamics, JIRA, Azure DevOps, or other work tracking/queueing tools.
- Proficiency in utilizing query tools to extract or investigate data from relational databases, with a strong focus on SQL and data analysis.
- Exceptional critical thinking and problem-solving skills.
- Outstanding stakeholder management abilities.
- Capability to manage multiple assignments with a high level of autonomy and independence.
- Proficiency in the Microsoft Office Suite and relational databases.
- Strong analytical skills.
- Excellent communication skills with cross-functional areas.
- Highly organized and adept at quickly diagnosing issues and potential failure points.
- Ability to analyze and compare data files/information between systems.
- Data analysis experience, particularly with FACETS.
- Project/Program management experience.
- Experience leading cross-functional projects and programs.
- In-depth understanding of healthcare systems, including eligibility files, system error files, and system intake files.
MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.
Affirmative Action:MVP Health Care is an Affirmative Action/Equal Employment Opportunity (EEO) employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis.
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