Sales Support Specialist

3 weeks ago


Allendale, United States Spectrum Industries Full time
About the Role

We are seeking a highly skilled Sales Support Employee to join our team at Spectrum Industries. As a Sales Support Employee, you will play a crucial role in supporting our sales team in various commercial operations.

Key Responsibilities
  • Offer Management: Calculate, create, and track offers to ensure timely and accurate delivery to customers.
  • Order Processing: Process and track orders, ensuring seamless communication with customers and internal stakeholders.
  • Customer Support: Provide exceptional telephone customer support to national and international customers, addressing their inquiries and concerns.
  • Communication and Correspondence: Establish and maintain effective communication with customers, responding to their queries and providing updates on orders and offers.
  • New Customer Acquisition: Identify and acquire new customers, expanding our customer base and driving business growth.
  • Customer and Article Master Data Management: Maintain accurate and up-to-date customer and article master data in CRM and ERP systems, ensuring seamless data management.
  • EDI Process Support: Assist in the implementation and maintenance of EDI processes, ensuring smooth data exchange with customers and suppliers.
  • General Commercial Tasks: Perform various general commercial tasks, including filing, document preparation, and administrative support.
Requirements
  • Education: Completed commercial or technical education.
  • Technical Understanding: Good technical understanding and interest in technology.


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