Tax Client Support Representative
3 weeks ago
H&R Block is a company built on a rich legacy of helping people navigate complex tax laws. We strive to create an extraordinary experience for our clients, providing personalized support and guidance throughout the tax preparation process.
We value diversity, equity, and inclusion, and we're committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their best work.
Key Responsibilities
This role offers the opportunity to make a meaningful impact as a Client Service Professional/Receptionist. Key responsibilities include:
- Delivering exceptional customer service by greeting clients warmly and efficiently answering phone calls and responding to inquiries.
- Scheduling appointments with tax professionals and maintaining accurate records.
- Providing personalized support to ensure client needs are met promptly and professionally.
- Contributing to maintaining a clean and organized workspace.
What We Offer
As a valued member of our team, you'll enjoy access to a range of benefits, including:
- Comprehensive employee assistance programs, such as EAP and Health Advocate.
- Supportive wellbeing initiatives, like BetterYou.
- Dedicated neurodiversity and caregiver resources.
- A variety of discounts on everyday items and services.
- Eligibility for medical coverage, retirement savings plans, and more.
Your Expertise
To succeed in this role, you'll bring:
- A high school diploma or equivalent.
- Previous experience working in a customer-facing environment.
- Exceptional communication and interpersonal skills.
- Ability to multitask, prioritize tasks, and manage time effectively.
Fostering a Culture of Trust and Respect
We believe in the power of building strong relationships, both within our organization and with our clients. As a Client Service Professional/Receptionist, you will contribute to creating a positive and inclusive work environment, where everyone feels valued and supported. Your expertise will help us deliver exceptional service, driving client satisfaction and loyalty.
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