Customer Experience Specialist
3 weeks ago
H&R Block is a global leader in tax preparation services, dedicated to helping individuals and businesses navigate complex tax laws. Our mission is to provide exceptional customer service, ensuring that our clients receive accurate and timely tax solutions.
We are committed to fostering a diverse and inclusive work environment, where every team member feels valued and empowered to contribute their unique perspective.
Compensation
The estimated annual salary for this position is $45,000 - $55,000, depending on experience and qualifications.
Job Description
We are seeking a highly skilled and detail-oriented Client Service Professional/Receptionist to join our dynamic team. As the first point of contact for our clients, you will play a critical role in delivering exceptional customer experiences. Your responsibilities will include:
- Greeting clients warmly and efficiently answering phone calls and responding to inquiries.
- Maintaining accurate records and scheduling appointments with tax professionals.
- Providing personalized support to ensure client needs are met promptly and professionally.
- Collaborating with colleagues to maintain a clean and organized workspace.
Requirements
To be successful in this role, you will need:
- A high school diploma or equivalent.
- Experience working in a fast-paced environment with excellent customer service skills.
- Ability to multitask, prioritize tasks, and manage time effectively.
- Proficiency in Microsoft Office and ability to learn new software quickly.
Benefits
We offer a comprehensive benefits package, including:
- Employee Assistance Program (EAP) with Health Advocate.
- Wellbeing program, BetterYou, to promote healthy habits.
- Neurodiversity and caregiver support available to you and your family.
- Variety of discounts on everyday items and services.
- Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
About You
We seek an individual who embodies our core values: trust, care, and connections. As a team player, you will contribute to creating an inclusive culture where everyone feels welcome and empowered to grow.
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