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ServiceNow Business Analyst

2 months ago

Chicago, Illinois, United States DRW Full time
ServiceNow Business Analyst Opportunity

DRW is a leading diversified trading firm that combines sophisticated technology with exceptional people to operate in global markets. We value autonomy, agility, and innovation, and operate using our own capital and trading at our own risk.

Our Enterprise Application Platforms team is responsible for managing the core applications that keep the enterprise flowing. They work hard to ensure that the core platforms are operating optimally and configured to meet the business needs while maintaining a focus on security.

Key Responsibilities
  • Requirements Gathering: Collaborate with business stakeholders to understand their needs, translate them into functional requirements, and document them clearly.
  • Process Improvement: Analyze existing business processes and workflows and identify opportunities for optimization and automation using ServiceNow.
  • Solution Design: Work closely with technical teams to design and configure ServiceNow applications, modules, and workflows to meet business requirements.
  • User Training and Support: Provide training and support to end users, ensuring they can effectively utilize ServiceNow tools and applications.
  • Data Analysis: Analyze data within ServiceNow to provide insights, identify trends, and recommend improvements in IT service delivery.
  • Quality Assurance: Conduct testing and validation of ServiceNow solutions to ensure they meet business requirements and are free from defects.
  • Documentation: Create and maintain detailed documentation of ServiceNow configurations, processes, and changes.
  • Stakeholder Communication: Facilitate communication between business stakeholders, IT teams, and external vendors to ensure alignment and successful project delivery.
  • Continuous Improvement: Stay up to date with ServiceNow best practices, new features, and industry trends, and apply them to enhance existing solutions.

We are seeking a highly skilled and motivated individual to join our team as a ServiceNow Business Analyst. If you have a strong background in IT service management, excellent communication skills, and a passion for process optimization, we encourage you to apply.