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Data Analyst

1 month ago

Chicago, Illinois, United States Frontend Arts Full time

The Data Analyst plays a crucial role in supporting Digital Technology Service Management (DTSM) by interpreting data and turning it into actionable information. This information helps improve DT, influencing decision-making processes.



Key Responsibilities:
Collaborate with teams to design and develop schemas and data acquisition, transformations, and integration
Develop and utilize software to interface big data and relational solutions
Design and implement solutions for metadata, data quality, and privacy management
Consult with process owners on data-artifacts generated and how to build-in artifacts supporting process measurement and optimization
Support and consult with development staff
Work alongside teams to establish DT needs
Collect, analyze, and interpret data to identify patterns and trends
Communicate notable data and results to leadership
Define new data collection and analysis processes

Requirements:
3-5 years of experience working as a business analyst in large-scale, complex enterprise systems
Ability to analyze existing tools and databases and provide software solution recommendations
Ability to translate DT requirements into non-technical terms
Experience in process optimization
Understanding of KPI/Goal Settings from teams to large organizations
Demonstrated experience in handling data sets and relational databases
Understanding of ServiceNow integrated and process-based framework to handle IT services
Understanding of ServiceNow reporting and dashboarding tools
Understanding of Python
Understanding of IT Operations management and airline industry metrics

Education:
A Bachelor's degree in engineering or computer science, or a Bachelor's degree with significant work experience in the technology industry