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Closing Operations Coordinator

2 months ago

Rochester, New York, United States Closing USA Full time


Position Overview:

The Closing Operations Coordinator is tasked with delivering comprehensive support to the Closing department, emphasizing the coordination of schedules with various service providers. This role ensures that all responsibilities are executed in alignment with the organization's policies and procedures, as well as adhering to applicable state and federal regulations.

Key Responsibilities:
  • Monitors the daily scheduling inbox and oversees general email communications.
  • Handles all signing requests and actively follows up on pending items.
  • Collaborates with attorneys and notaries across multiple jurisdictions to facilitate scheduling.
  • Engages with lenders, vendors, or notaries to address scheduling concerns.
  • Assists in organizing all signing appointments.
  • Supports the closing team lead with issues related to signing.
Qualifications:
  • Experience in the mortgage industry is preferred but not mandatory.
  • Prior experience in a high-volume, fast-paced environment is advantageous.
  • Demonstrates exceptional attention to detail, organizational skills, and effective communication abilities.
  • Proficient in Microsoft Office applications and internal customer relationship management systems.
  • Self-driven and capable of managing multiple tasks with minimal oversight.
  • A High School Diploma or equivalent is required.
Why Join Closing USA:
  • Competitive salary package reflective of experience and skill level.
  • A diverse and inclusive workplace culture that fosters collaboration and growth.
  • Work alongside dedicated, customer-focused professionals.
  • Opportunities for internal advancement and professional development, including tuition assistance.
  • Comprehensive benefits package, including health, dental, and vision coverage.
  • Wellness initiatives to promote both mental and physical well-being.
About Closing USA:

Closing USA is a leading digital commerce firm dedicated to supporting customers throughout their home ownership journey. Since its inception, the company has transformed the mortgage landscape with a digital-first strategy that simplifies the process of purchasing or refinancing a home. As a prominent non-bank retail mortgage lender, Closing USA empowers customers to realize their homeownership aspirations through a wide array of lending and real estate services. The organization is committed to making a positive impact in the communities it serves through various philanthropic initiatives.