Hospital Operations Coordinator

2 months ago


Rochester, New York, United States Mayo Clinic Full time

Job Summary:

The Hospital Operations Coordinator is responsible for providing exceptional customer service to Mayo Clinic patients, visitors, and staff by answering and directing incoming calls in a timely and professional manner.

Key Responsibilities:

  • Answer and direct incoming calls to the appropriate department or staff member
  • Utilize electronic directory databases, websites, and other reference materials to provide accurate and efficient information to callers
  • Assist callers with pagers and other communication devices as needed
  • Process a high volume of telephone calls in a fast-paced environment
  • Provide excellent customer service and maintain a professional demeanor at all times

Requirements:

  • Excellent communication and customer service skills
  • Ability to work in a team environment and provide support to colleagues as needed
  • Strong problem-solving and critical thinking skills
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • High school diploma or equivalent required

Working Conditions:

The Telecommunications Center is a 24/7 operation, and the Hospital Operations Coordinator must be able to work a variety of shifts, including days, evenings, and overnights.



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