Customer Service Associate

1 week ago


Albany, New York, United States Hoffman Car Wash Full time

Customer Service Associate

Job Category: Hoffman Corporate

Requisition Number: CUSTO004276

Position Overview

The Customer Service Associate plays a crucial role in our organization by engaging with customers through various communication channels, including phone and email. This role involves addressing inquiries related to billing, operational matters, and other related issues.

Key Responsibilities

  • Respond to customer inquiries promptly and professionally.
  • Provide assistance regarding billing and operational concerns.
  • Maintain a high level of customer satisfaction through effective communication.

Qualifications

To be successful in this role, candidates should possess:

  • Excellent verbal and written communication skills.
  • A minimum of 6 months to 1 year of experience in customer service, call center, or receptionist roles.

Benefits of Joining Our Team

As part of the Hoffman team, you will enjoy:

  • Health, Dental, and Vision Insurance, along with Short-term and Long-term Disability coverage.
  • Life Insurance after 60 days of employment.
  • A 401K plan with a 5% company match.
  • Paid Time Off.
  • Complimentary car washes and discounts on detailing services.

Company Overview

Hoffman Development is a family-owned business that operates several brands, including Hoffman Car Wash. Established in 1965, we have been a trusted provider of automotive services in the Capital Region.

Equal Opportunity Employer

Hoffman Development Corporation is committed to providing equal employment opportunities to all employees and applicants, regardless of race, color, religion, sex (including gender identity, pregnancy, sexual orientation), national/ethnic origin, age, marital status, familial status, disability, military status, or any other status protected under applicable laws. All applicants must be authorized to work for any employer in the United States. We are currently unable to sponsor or take over sponsorship of employment visas.



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