Customer Service Associate

2 weeks ago


Albany, New York, United States The Golub Corporation Full time

Salary: $15.00- $19.20

POSITION SUMMARY


The primary responsibility of this role is to serve as an advocate for our customers, ensuring their expectations are consistently met through a friendly, helpful, and secure shopping experience.

This position requires maintaining a professional demeanor and upholding a tidy and organized workspace at all times. It involves accurately processing customer transactions in alignment with company standards and policies.

KEY RESPONSIBILITIES

- Greet each customer warmly, making eye contact and expressing gratitude for their patronage.
- Deliver a friendly, helpful, and safe shopping experience that aligns with customer expectations.
- Maintain a professional appearance in accordance with the company's dress code and grooming standards.

- Adhere to safety protocols and keep the work area clean and organized as per company guidelines.


- Ensure all customer transactions are processed accurately and efficiently, adhering to company standards.
- Pack customer orders with care and efficiency to meet company expectations.
- Offer carryout services to customers as needed.

- Handle various forms of payment and promotional materials with care, ensuring compliance with company policies.


- Maintain security and control measures in accordance with company procedures.

- Communicate any new policies or promotional initiatives to customers effectively.


- Perform additional duties as assigned by management while adhering to all company policies and procedures.

MINIMUM QUALIFICATIONS

- Strong verbal communication skills.
- Exceptional customer service abilities.
- Reliability and a high level of integrity and professionalism are essential.

EDUCATION AND EXPERIENCE

- Ability to read and write at an 8th-grade level.

PHYSICAL REQUIREMENTS

- Standing: Constant for 5-8 hours
- Walking: Frequent for 3-5 hours
- Bending: Frequent for 3-5 hours
- Grasping/Finger Movement & Dexterity: Frequent for 3-5 hours
- Lifting: Frequent for 3-5 hours up to 25 lbs
- Lifting: Occasional for 1-3 hours up to 50 lbs

OTHER PHYSICAL REQUIREMENTS

EQUIPMENT USED


The Golub Corporation is committed to providing equal employment opportunities to all individuals, regardless of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, military service, veteran status, gender identity or expression, genetic information, pregnancy, or any other characteristic protected by applicable federal, state, or local laws.



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