Client Service Representative

2 weeks ago


Rochester New York, United States Paychex Full time

Overview:
With a moderate level of guidance, the role focuses on delivering exceptional customer support for various Paychex offerings.

Utilizes established protocols to ensure positive customer interactions while addressing claims and concerns in a fair and effective manner, adhering to Paychex's policies and procedures.

Cultivates an understanding of the organization, its processes, and its clientele.

Responsibilities:
Provides high-quality service as a Client Service Representative for Paychex clients in Benefits Administration through various communication channels including phone, email, and chat.

Ensures timely follow-up on pending matters, resolves issues, and sees tasks through to completion in alignment with set Service Level Agreements.

Develops and sustains a solid working knowledge of one or more Paychex products, along with relevant industry policies and procedures concerning Benefits Administration.

Recognizes opportunities for process enhancements and collaborates with leadership to implement changes based on client requirements.

Exhibits an intermediate proficiency with systems and software tools, which may encompass HRIS, Salesforce, Flex, Core Advanced, and ORS.

Records and maintains comprehensive documentation of all client interactions as a Client Service Representative.

Acts as a mentor for junior team members.

Handles data entry while prioritizing and organizing client needs related to Benefits Administration.

Possesses a solid understanding of Benefits Administration software, ensuring that client tools are current and functional.

Assists clients with their Open Enrollment requirements utilizing Benefits Administration software.

Qualifications:
Bachelor's Degree - Preferred

Experience in employee benefits or health and benefits is preferred.

Compensation:


In the spirit of pay transparency, we are pleased to share that the starting base pay range for this position is $17.85 - $28.04/hr. Please note that this range reflects base pay only and does not encompass other elements that contribute to the total rewards package for the role.

Upon joining Paychex, your overall compensation will be influenced by factors such as geographic location, skills, education, and/or experience, which may result in total compensation outside of this range.



  • New York, United States Societe Generale SA Full time

    **Welcome to the Societe Generale Careers website.** Client Service Representative Permanent contract| New York| Retail & online banking **Client Service Representative** New York, United States Permanent contract Retail & online banking ** Responsibilities** **The main activities of the Client Service Representatives (CSR) are listed below:** * Level 1...


  • New York, United States Entertainment Benefits Group Full time

    **Details for Position: NY- CS R** **Client Service Representative** **Location: New York** **Details for Position: NY- CS R** **Client Service Representative** **Location: New York** Entertainment Benefits Group (EBG) is one of the fastest growing e-commerce companies in the country that specializes in live entertainment and travel. EBG generates millions...


  • New York, New York, United States World Insurance As Full time

    **Job Summary****About World Insurance As**We are seeking a highly skilled and experienced Client Service Representative to join our team at World Insurance As. As a Client Service Representative, you will play a vital role in delivering exceptional customer service to our clients and driving business growth.**Key Responsibilities*** Assist insurance...


  • New York, New York, United States World Insurance As Full time

    **Job Summary**World Insurance As is seeking a highly skilled Client Service Representative to join our team. As a Client Service Representative, you will play a vital role in delivering exceptional customer service to our clients.**Key Responsibilities*** Assist insurance producers in servicing client needs and providing timely solutions to complex...


  • New York, United States Primestone Partners LLC Full time

    **Client Service Representative** **Job Overview** The Client Service Representative will provide world-class service through expert communication whether it is with our guests, vendors, partners, or employees. The Client Service Representative is responsible for delivering a professional approach with a personal flare. The Client Service Representative will...


  • New York, United States HR Prospect LLC Full time

    As a Client Service Representative you will be responsible for assisting clients with various inquiries. Building relationships with our valued clients will be your top priority. Key Responsibilities Manage the servicing of the existing clients including handling customer servicing inquiries and dealing with escalated payment issues Ensuring the timely...


  • New York, New York, United States VCA Animal Hospitals Full time

    Job SummaryWe are seeking a highly skilled and compassionate Client Service Representative to join our team at VCA Animal Hospitals. As a Client Service Representative, you will be the first point of contact for our clients and their pets, providing exceptional customer service and ensuring a positive experience for all.Key ResponsibilitiesProvide...


  • New York, New York, United States Madison Reed Hair Color Bar Full time

    About the RoleAt Madison Reed Hair Color Bar, we are seeking a highly skilled and customer-focused Client Service Representative to join our team. As a Client Service Representative, you will be the face of our Hair Color Bar, providing a seamless guest experience from arrival to departure.Key ResponsibilitiesProvide exceptional customer service, ensuring a...


  • New York, United States The New York Times Full time

    The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our...


  • Rochester, Minnesota, United States Sue Madden - State Farm Agent Full time

    Become a Vital Part of Our Team as a Client Services RepresentativePOSITION OVERVIEW:As a Client Services Representative at Sue Madden's State Farm agency, you will be tasked with delivering outstanding customer interactions. Your commitment to client satisfaction, meticulous attention to detail, and eagerness to assist others are crucial attributes for...


  • New York, United States The New York Times Full time

    The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our...


  • New York, United States MMC Group Full time

    **Job Details** **Call Center** Client Service Representative New York, NY Posted: 3/1/2022 Job Description Job ID#: 52602 Job Category: Call Center Position Type: *W2 Positions Available: 8 **URGENT! MMC is seeking to identify candidates that meet the following:** **High Overview:** **Job Title: Communication Services Representative** **Start Date: 03/28**...


  • New York, United States Harriett Financial Group Full time

    Client Services / Sales Support Associate (Marlton, NJ) Harriett Financial Group is seeking a motivated and team-oriented individual to join our energetic financial planning practice.The role will require on-site work in our Marlton, NJ location. The primary role of the Client Services Associate is to ensure that our clients receive prompt and professional...


  • New York, United States Cetera Financial Group Full time

    Job DescriptionThis person supports Financial Professionals (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This role may cover up to 3 Financial Professionals. This person works directly with the Registered Representative(s) to prepare and process client paperwork,...


  • New York, United States Gemological Institute of America Full time

    Client Services Representative - We offer a competitive benefits package!The Company: GIA is the world's foremost authority in gemology. GIA in New York is located in midtown Manhattan at the heart of the diamond district. A part of a global organization, this campus accommodates approximately 400 of the 3,500 employees that GIA employs worldwide. It offers...


  • New York, United States Cetera Financial Group Full time

    Job Description This person supports Financial Professionals (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This role may cover up to 3 Financial Professionals. This person works directly with the Registered Representative(s) to prepare and process client paperwork,...


  • Rochester, New York, United States Paychex Full time

    Position OverviewThe Client Service Representative plays a crucial role in addressing client inquiries related to Property and Casualty Insurance. This position is dedicated to ensuring that clients receive accurate and timely information regarding their insurance policies.Key ResponsibilitiesManage inbound communications and provide assistance with Property...


  • Rochester, United States Thrive Pet Healthcare Full time

    Suburban Animal Hospital is in search of a full-time Client Service Representative to join our growing team. We offer an AMAZING benefits package which includes 401k, paid continuing education, student loan support, mental health and family support sessions, generous pet discounts, and more! Compensation: $16.00- $17.00/hour based on skills and...


  • New York, United States Gemological Institute of America Full time

    Client Services Representative - We offer a competitive benefits package! The Company: GIA is the world's foremost authority in gemology. GIA in New York is located in midtown Manhattan at the heart of the diamond district. A part of a global organization, this campus accommodates approximately 400 of the 3,500 employees that GIA employs worldwide. It offers...


  • Rochester, New York, United States Paychex Full time

    Position OverviewThe Client Services Representative plays a crucial role in managing customer inquiries related to Property and Casualty Insurance. This position involves:Handling Inbound Communications: Responding to customer calls regarding their insurance policies.Collaborative Problem Solving: Working alongside team members, insurance providers, and...