Patient Care Support Specialist

2 weeks ago


Charlotte Hall, Maryland, United States Tidewater Veterinary Hospital Full time

Position Overview: The Client Care Coordinator plays a vital role in providing administrative assistance to facilitate the smooth operation of patient care within the veterinary hospital. This position is essential in ensuring an exceptional client experience from the moment appointments are scheduled until the finalization of the checkout process.

Key Responsibilities:

  • Effectively communicate with all parties involved in patient care.
  • Focus on delivering the highest quality of care to clients, patients, and colleagues.
  • Exhibit a professional, friendly, and supportive demeanor at all times.
  • Manage appointment scheduling efficiently.
  • Oversee the check-in and check-out procedures.
  • Respond to client inquiries via phone, text, and email in a comprehensive and timely manner.
  • Assist clients with account management and necessary electronic documentation.
  • Ensure that electronic forms are accurately recorded in the electronic medical records system.
  • Educate clients regarding products, medications, policies, and procedures.
  • Prepare and adjust invoices as required.
  • Collect payments at the time services are rendered.
  • Handle requests from other veterinary practices and external entities.
  • Prioritize and resolve tasks effectively.
  • Contribute to maintaining a clean and organized hospital environment.
  • Support other departments as needed.
  • Perform additional duties as assigned.

Qualifications:

  • High School diploma or GED.
  • Proficient in computer usage, phone communication, mathematics, and writing.
  • Strong communication and interpersonal skills.
  • 1-2 years of experience in veterinary or animal-related roles.
  • Excellent organizational and time management abilities.
  • Familiarity with veterinary terminology is preferred.
  • Able to maintain composure in high-pressure situations.
  • Skilled in time management and task prioritization.
  • Capable of processing information quickly and accurately.

Compensation: Competitive hourly wage ranging from $15 to $19.

Reference Code: PId0204cc



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