Healthcare Support Specialist

2 weeks ago


Charlotte Hall, Maryland, United States MEDSTAR HEALTH Full time

Department:

Status:
Full-time, 40 hours per week, Non-exempt Schedule: Monday-Friday, 7:30 am to 4:00pm

Job Overview:

MedStar Health is seeking a dedicated Healthcare Support Specialist to become a vital part of our team. We are in search of a certified professional with outstanding customer service and patient interaction capabilities.


The Healthcare Support Specialist will undertake both clinical and administrative responsibilities in a patient care environment under the guidance of a physician/provider and/or a registered nurse.

Responsibilities may encompass blood draws, administering medications and vaccines, recording and documenting vital signs, and assisting healthcare providers during patient examinations, alongside performing clerical and telephone support duties. The position may require flexibility to assist at various locations within the healthcare system.


Join one of the largest healthcare networks in the Baltimore-Washington metro area, recognized for its commitment to health and wellness.



Key Responsibilities:

  • Assists healthcare providers with patient readiness, office procedures, examinations, and patient education. Supports the clinical team to ensure optimal patient flow and manages patient volume effectively. Prepares for scheduled patient appointments and screens patients for preventive care needs, ongoing support, and safety concerns. Conducts follow-ups for urgent care or transitional care tasks. Engages in motivational interviewing to assess patient needs and community outreach requirements.
  • Identifies and reports any actual or potential issues concerning patients, families, and staff. Participates in initiatives aimed at enhancing care quality and safety. Attends training sessions on safety and infection control. Ensures compliance by maintaining logs, checking medication supplies, and ensuring the work area is organized and safe. Engages in population management activities, focusing on patient self-management support and health goal setting.
  • Conducts specific patient and laboratory tests, including Point of Care Testing, tuberculosis skin tests, electrocardiograms, and other assessments. Documents all activities in the patient's electronic medical record (EMR) and follows up on necessary patient screenings.
  • Facilitates patient discharge processes and provides necessary support. Maintains infection prevention standards and updates records related to equipment maintenance and medical supply inventories. Conducts telephone screenings to gather patient information and determine appropriate next steps.
  • May perform intravenous catheter insertions for fluid therapy or medication administration. May also insert, remove, and monitor urinary catheters and prepare and administer medications as directed. Engages with the EMR for medication refills and manages insurance pre-authorizations for patient medications and referrals.

Qualifications:

  • High School Diploma or GED.
  • Certified Medical Assistant (CMA) by the American Association of Medical Assistants.
  • Basic Life Support (BLS) certification.
  • Experience in an ambulatory care medical office or equivalent setting.
  • Registered Medical Assistant (RMA) through American Medical Technologists within one year.
  • Preferred completion of an accredited Medical Assistant program.
  • Externship experience in a medical or ambulatory health setting is strongly preferred.
  • For specific roles, 6 months of experience in an ambulatory care medical office or equivalent, or a relevant degree may be required.


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