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Patient Care Liaison
2 months ago
Position Overview: The Veterinary Client Services Coordinator plays a crucial role in ensuring a seamless workflow for patient care within the veterinary hospital. This position is responsible for providing administrative assistance that enhances the overall client experience from appointment scheduling to the final checkout process.
Key Responsibilities:
- Facilitate effective communication among clients, veterinary staff, and management.
- Maintain a strong focus on delivering exceptional care to clients and their pets.
- Exhibit a professional and positive demeanor at all times.
- Manage appointment scheduling efficiently.
- Oversee the check-in and check-out procedures.
- Respond to client inquiries via phone, text, and email in a timely and professional manner.
- Assist clients with maintaining their accounts and completing necessary electronic documentation.
- Ensure that electronic forms are accurately saved in the medical records system.
- Provide education to clients regarding products, medications, policies, and procedures.
- Generate and adjust invoices as required.
- Collect payments during service appointments.
- Handle requests from other veterinary practices and related entities.
- Prioritize and resolve tasks effectively.
- Contribute to maintaining a clean and organized hospital environment.
- Support other departments as needed.
- Perform additional duties as assigned.
Qualifications:
- High School diploma or GED.
- Proficient in computer usage, telephone etiquette, mathematical skills, and written communication.
- Strong communication and interpersonal abilities.
- 1-2 years of experience in veterinary or animal-related roles.
- Excellent organizational and time management skills.
- Familiarity with veterinary terminology is preferred.
- Able to remain calm and effective under pressure.
- Capable of managing time and prioritizing tasks efficiently.
- Skilled in processing information quickly and accurately.
Compensation: Competitive hourly wage ranging from $15 to $19.
