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Payroll Support Specialist

1 month ago

West Chester, Pennsylvania, United States PeopleShare Inc Full time
Job Title: Client Support Representative

We are seeking a highly skilled Client Support Representative to join our team at PeopleShare Inc. in West Chester, PA. As a key member of our payroll department, you will be responsible for providing exceptional customer service to our clients.

Job Details:
  • Work Schedule: Monday-Friday, 11:00am-8:00pm
  • Pay Rate: $23.00-$25.00/hour
Job Description:

As a Client Support Representative, you will be the primary point of contact for our clients, responding to their inquiries and resolving technical issues related to our payroll software. You will also analyze customer service needs and collaborate with other departments to develop effective solutions.

  • Respond to customer inquiries via phone, email, or chat
  • Provide technical problem resolution and communicate solutions to customers
  • Analyze customer service needs and collaborate with other departments
  • Develop and maintain a comprehensive understanding of payroll to address complex inquiries
  • Record customer interactions and research product information using customer relationship applications or databases
Requirements:
  • Previous experience in a customer service role is preferred
  • Basic math skills and problem-solving skills
  • Payroll experience is a plus, but not required
  • Working knowledge of MS Office
  • High School Diploma required

PeopleShare Inc. is an equal opportunities employer and provides a positive and inclusive work environment for all employees and applicants. We are committed to diversity and inclusion and welcome applications from all qualified candidates.