Sales and Support Agent

2 weeks ago


Las Cruces, New Mexico, United States MCI Careers Full time
Award-Winning Company

MCI Careers is a leading provider of business process outsourcing solutions, recognized for our commitment to excellence and customer satisfaction. As a Call Center Representative, you will be part of a talented team that delivers exceptional results and drives business growth.

Key Responsibilities:

  • Provide exceptional customer service through inbound and outbound interactions.
  • Analyze customer data to identify trends and areas for improvement.
  • Develop and implement strategies to increase customer satisfaction and loyalty.
  • Collaborate with internal teams to ensure seamless customer experiences.
  • Stay up-to-date with industry trends and best practices to drive continuous improvement.

Requirements and Qualifications:

  • High school diploma or equivalent required.
  • At least one year of experience in customer service or a related field.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment with multiple priorities.

Salary and Benefits:

$12.50 - $14.25 per hour, plus bonuses and incentives. Paid time off, medical, dental, and vision insurance, 401(k) matching, and opportunities for advancement.

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