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Customer Operations Coordinator
2 months ago
Trax Technologies is a global leader in Transportation Spend Management solutions. Our cloud-based applications and expert services are transforming traditional freight and parcel audit to help customers better manage and control their global transportation costs and drive enterprise-wide efficiency.
Job SummaryWe are seeking a highly skilled Customer Operations Coordinator to join our team in North America. As the main point of contact for Trax customers, you will oversee the end-to-end delivery of our managed freight bill and pay services. Your primary responsibility will be to ensure that all tasks leading up to the financial close for our clients occur in a timely manner.
Key Responsibilities- Ensure client deliverables are provided according to their processing calendar, including processing invoices, providing audit results, resolving cost allocation exceptions, and the settlement process.
- Prepare, analyze, and present weekly health reports.
- Manage conference calls and/or participate in meetings for assigned clients to ensure proactive communication on the status of their deliverables.
- Prepare and host monthly delivery business reviews as required.
- Respond to correspondence relating to the client base and day-to-day customer service.
- Work in conjunction with internal departments to research/resolve client and system issues, including timely response to and accuracy in invoice processing, audit reviews, and cost allocation reviews.
- Review client data reports and develop modifications and/or recommendations to improve cycle times and/or content.
- Provide backup support as designated by management.
- Occasional client onsite traveling and flexibility to work out of office hours when requested.
- At least 3 to 5 years of experience in the logistics industry with a focus on logistics data, such as billing, cost allocation, data analysis, or AP-related tasks.
- Good knowledge of Excel, including the ability to use V-lookups, pivots, macros, formulas, etc.
- Ability to work under pressure and handle interruptions while maintaining flexibility in work assignments.
- Must be able to manage multiple deliverables across multiple clients.
- Continuous improvement mindset, with participation and leadership in projects to improve metrics around quality, efficiency, or customer satisfaction.
- Growing company.
- International setting.
- Possibilities for personal growth.