Account Manager

1 week ago


Madison, Wisconsin, United States City Wide Facility Solutions Full time

City Wide Facility Solutions is seeking a skilled Facility Solutions Manager to oversee our service operations and ensure exceptional client satisfaction. As a key member of our team, you will be responsible for managing multiple accounts, supervising service teams, and maintaining strong relationships with our commercial clients.

Key Responsibilities:

  • Develop and implement strategies to improve client retention and satisfaction.
  • Conduct regular inspections to assess service quality and compliance.
  • Supervise and support service staff and contractors, facilitating training and performance evaluations.
  • Identify upsell opportunities and promote additional services to clients.
  • Maintain ongoing relationships with existing clients, ensuring their needs are met and services are performed to the highest standards.

Requirements:

  • 5 years of experience in account management, operations, or related fields.
  • Proven track record of managing client relationships and delivering high-quality service.
  • Exceptional communication and interpersonal skills.
  • Ability to work independently as well as in a team environment.
  • Strong problem-solving capabilities and attention to detail.
  • Proficient in Microsoft Office and CRM platforms.

Benefits:

  • Uncapped commission and bonus
  • 8 paid Holidays
  • Protected territory
  • Mileage reimbursement
  • Company issued equipment (cellphone, laptop, and tablet)

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