Customer Service Representative

5 days ago


Norfolk, Nebraska, United States Sapp Bros. Full time
Job Title: Customer Service Representative

At Sapp Bros., we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for providing exceptional customer service to our valued customers, ensuring their needs are met in a timely and efficient manner.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Process customer orders and coordinate timely delivery with the internal operations team.
  • Develop a strong understanding of our products and services to effectively communicate with customers.
  • Stay up-to-date on all available products and promote new offerings to customers.
  • Work closely with the procurement, inventory, and warehouse teams to ensure the right products are available for customer needs.
  • Communicate effectively with customers and internal teams to ensure seamless service delivery.
Requirements:
  • High school diploma or equivalent.
  • Minimum of 2 years of related experience in customer service, logistics, sales, or account management.
  • Previous experience in the petroleum industry is preferred.
  • Previous experience working within a system-wide ERP system is preferred.
  • Excellent communication and interpersonal skills.
What We Offer:
  • A competitive compensation package.
  • A comprehensive benefits program, including health, vision, and dental insurance.
  • A 401(k) plan with company match.
  • Opportunities for advancement and professional growth.
  • A fun and rewarding work environment.


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