Customer Service Representative

4 weeks ago


Norfolk, Nebraska, United States Sapp Bros. Full time
Job Summary:

As a Customer Service Representative at Sapp Bros., you will be responsible for providing exceptional customer service to our valued clients. This role involves receiving customer orders, providing product pricing, and working with internal resources to complete sales. You will also be responsible for developing a strong technical understanding of product information and staying current on all available products.

Key Responsibilities:
  • Receives customer orders and provides product pricing information.
  • Works with internal resources to complete sales and ensure timely delivery.
  • Develops a strong technical understanding of product information.
  • Stays current on all available products and promotes new products and specials to customers.
  • Starts the customer ticket process within the ERP system and coordinates with the internal operations team.
  • Ensures customer needs are met in a timely and efficient manner.
  • Tracks completion of product delivery and finishes billing process in the system.
  • Works closely with Procurement, Inventory, and Warehouse team to ensure the right products are available for customer needs.
  • Tracks and communicates any back-ordered items and works with internal resources to ensure customer demands are met in a timely manner.
  • Emphasizes safety and proper handling of our products with customers.
  • Makes calls to customers scheduling service work for our service techs and documents the work that they have done for the customer.

Requirements:
  • High school diploma or GED or equivalent.
  • Minimum of 2 years of related experience (customer service, logistics, sales or account management, etc.).
  • Previous experience in the Petroleum industry, preferred.
  • Previous experience working within a system-wide ERP system (SAP, PDI, Oracle, etc.), preferred.
  • Good communication skills to communicate with customers and fellow employees.

About Sapp Bros:
Sapp Bros. is an established company with a long tradition of commitment to quality, ethics, and superior customer service. We offer opportunities for advancement, competitive compensation, and a fun, rewarding work environment. Benefits include health insurance, vision and dental insurance, life and accident insurance, short and long-term disability, 401k with company match, employee referral program, paid time off, paid holidays, on-demand pay, uniform and footwear program, employee assistance program, gym membership reimbursement, tuition reimbursement, discounts on gasoline and diesel, store and restaurant discounts, and career advancement opportunities.

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