Customer Service Representative
2 weeks ago
Job Summary
We are seeking a highly motivated and detail-oriented Customer Care Intern to join our team at Nebraska Public Power District. As a Customer Care Intern, you will be responsible for providing excellent customer service to internal and external customers, resolving customer inquiries and issues, and ensuring the integrity of information provided to customers.
Key Responsibilities
- Provide knowledge-based solutions to customer issues, including account collections, requests, and outage calls.
- Ensure the accuracy and integrity of information provided to customers by referencing specific procedures and reference documents.
- Effectively use NPPD systems, such as SOS, CISCO phone system, and SharePoint, to successfully complete assigned tasks.
- Follow NPPD safety processes and procedures.
Requirements
- Enrolled in an accredited two-year or four-year college/university carrying a minimum of 12 semester units or eight quarter units with freshman, sophomore, junior, or senior standing in a related major.
- Maintain enrollment throughout the internship.
- College credit may apply to some internships.
Benefits
- Competitive starting salary with opportunities for growth.
- Excellent benefits package, including medical and dental insurance, 401K retirement plan, paid holidays, paid vacation, paid medical, training opportunities, and more.
Equal Opportunity Employer
Nebraska Public Power District is an Equal Opportunity Employer who values the contributions of its diverse work force. We are only legally able to hire persons who are 1) a United States citizen or national, 2) a lawful permanent resident of the United States, or 3) an alien legally authorized to work in the United States.
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