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Operations Manager

1 month ago

Greenville, South Carolina, United States Global Lending Services LLC Full time
Why Choose Global Lending Services LLC?

Purpose: At Global Lending Services LLC, we believe that access to affordable, reliable transportation is essential for leading productive work and personal lives. Our team of experts is dedicated to providing more people with an affordable auto financing option for their next vehicle. With advanced analytics and technology, we can more accurately predict credit risk and offer a better experience for our customers.

People: Our culture is built on the values of Care Deeply and Think Boldly. We empower and reward individuals and teams who make direct, positive impacts to the business and each other. Our team is passionate about innovation and continuous improvement, and we celebrate our successes together.

Growth: We are recognized by Inc 5000 as one of the fastest-growing private companies in America. Join us to be part of a dynamic team that is shaping the future of auto financing.

Benefits: We offer a comprehensive benefits package, including competitive base pay and performance bonuses, medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability, 401K with employer match and 100% immediate vesting, Paid Time Off (PTO) and paid company holidays, Paid Volunteer Time Off (VTO) Annually, Tuition Reimbursement, Parental Leave, and a business casual work environment.

What does it mean to be an Operations Manager with Global Lending Services LLC?

The Operations Manager is responsible for the management of all aspects of their assigned team. This position will manage and execute programs, policies, and systems to minimize delinquency and reduce losses. In addition, this position will be responsible for hiring, training, developing, and motivating a team to achieve business goals and ensure compliance to policies.

Key Responsibilities:
  • Oversee an assigned segment of collections activities to monitor performance, manage overall quality and customer experience, and continuously drive process improvement
  • Directly supervise employees, including exercising management authority concerning staffing, performance evaluations, and terminations
  • Review and approve employee time sheets and requests for time off
  • Motivate team members to ensure individual goals are met on a daily, weekly, monthly, and annual basis
  • Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring, and side by side floor observations
  • Review, analyze, and interpret reports to gauge team performance and develop collections call strategies for improvement
  • Conduct team meetings and continuous training sessions with respective team or the department
  • Support the development and maintenance of departmental operating procedures, including ensuring compliance with regulatory agencies, and communicate changes to team members as needed
  • Apply policies, procedures, and guidelines appropriately and exercise sound judgment to ensure consistency and compliance with company policies and regulatory agencies
  • Handle escalated calls and disputes and maintain professional phone etiquette skills
  • Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates, vendors, and members of management
  • Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company
  • Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers