Retail Department Supervisor

1 week ago


Louisville, Kentucky, United States TJX Companies, Inc. Full time
Job Title: Retail Department Supervisor - Customer Experience Leader

At TJ Maxx, we're all about creating an exceptional customer experience. As a Retail Department Supervisor - Customer Experience Leader, you'll play a key role in ensuring our customers receive the best possible service. You'll be responsible for leading a team of Associates at the front of the store, promoting a culture of honesty and integrity, and maintaining a clean and organized store.

Key Responsibilities:
  • Create a positive internal and external customer experience
  • Promote a culture of honesty and integrity; maintain confidentiality
  • Train and mentor Associates on front-end principles
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
  • Address customer concerns and issues promptly, ensuring a positive customer experience
  • Ensure Associates execute tasks and activities according to store plan; prioritize as needed
  • Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates
  • Provide and accept recognition and constructive feedback
  • Partner with Management on Associate training needs to increase effectiveness
  • Ensure adherence to all labor laws, policies, and procedures
  • Promote credit and loyalty programs
  • Support and participate in store shrink reduction goals and programs
  • Promote safety awareness and maintain a safe environment
  • Other duties as assigned
Requirements:
  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience
Benefits:
  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care & cell phone discounts
  • Pet & legal insurance
  • Credit union
  • Referral bonuses

Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance.

This position has a starting pay range of $14.00 to $14.50 per hour.

At TJ Maxx, we're all about creating an exceptional customer experience. We're a dynamic and fast-paced retail environment where no two days are ever the same. As a Retail Department Supervisor - Customer Experience Leader, you'll have the opportunity to make a real difference in the lives of our customers and Associates. If you're passionate about delivering exceptional customer service and leading a team to success, we want to hear from you



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