Retail Department Supervisor
1 week ago
At TJ Maxx, we're all about creating an exceptional customer experience. As a Retail Department Supervisor - Customer Experience Leader, you'll play a key role in ensuring our customers receive the best possible service. You'll be responsible for leading a team of Associates at the front of the store, promoting a culture of honesty and integrity, and maintaining a clean and organized store.
Key Responsibilities:- Create a positive internal and external customer experience
- Promote a culture of honesty and integrity; maintain confidentiality
- Train and mentor Associates on front-end principles
- Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
- Address customer concerns and issues promptly, ensuring a positive customer experience
- Ensure Associates execute tasks and activities according to store plan; prioritize as needed
- Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates
- Provide and accept recognition and constructive feedback
- Partner with Management on Associate training needs to increase effectiveness
- Ensure adherence to all labor laws, policies, and procedures
- Promote credit and loyalty programs
- Support and participate in store shrink reduction goals and programs
- Promote safety awareness and maintain a safe environment
- Other duties as assigned
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
- Associate discount
- EAP
- Smoking cessation
- Bereavement
- 401(k) Associate contributions
- Child care & cell phone discounts
- Pet & legal insurance
- Credit union
- Referral bonuses
Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance.
This position has a starting pay range of $14.00 to $14.50 per hour.
At TJ Maxx, we're all about creating an exceptional customer experience. We're a dynamic and fast-paced retail environment where no two days are ever the same. As a Retail Department Supervisor - Customer Experience Leader, you'll have the opportunity to make a real difference in the lives of our customers and Associates. If you're passionate about delivering exceptional customer service and leading a team to success, we want to hear from you
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