Customer Service Representative
13 hours ago
About the Role
We are seeking a highly skilled Customer Care Representative to join our team at Lehigh County Authority. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, citizens, and internal departments.
Key Responsibilities
- Provide quality and effective front-line customer service with courtesy and understanding to our customers, citizens, and internal departments.
- Answer customer questions, investigate, and resolve complaints pertaining to utility billing procedures and initiate appropriate action.
- Use various computer systems to enter data for new utility customers and make data changes with accuracy.
- Interact with customers, obtain other information necessary to assist customers, and coordinate visits with utility field technicians.
- Use discretion and existing company policies to resolve all customer issues and complaints.
- Perform financial transactions including the processing or transferring payments, refunding credit amounts, adjusting charges, reversing payments.
- Relay messages and dispatch personnel using telephone and email.
- Work in conjunction with other departments on the assessment and resolution of customer complaints.
Requirements
- High school diploma or GED equivalent required.
- Minimum 2 years experience in customer service, demonstrating overall program administration and/or quality control capabilities.
- Knowledge of and ability to apply principles and practices of communications, basic accounting, and customer service.
- Ability to establish and maintain effective working relations with others.
What We Offer
- Competitive pay and robust benefits including health, dental, and vision coverage.
- Generous paid vacation, excused absence, personal days, and holidays.
- Company provided life insurance.
- Eligibility for two retirement plans.
Apply to: myHR Partner. We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, Veteran status, or any other basis covered by appropriate law.
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