Customer Service Representative
4 days ago
At Restore Hyper Wellness, we are dedicated to delivering exceptional health services and expert guidance to our clients. As a Customer Service Representative, you will play a vital role in helping our guests feel their best by providing a welcoming and informative experience.
We are seeking a highly motivated and enthusiastic individual to join our team as a Hyper Wellness Representative at our Upper East Side 69th St studio in Manhattan, NYC. If you have a passion for wellness and excellent customer service skills, this could be the perfect opportunity for you.
About UsRestore Hyper Wellness is the award-winning creator of an innovative new category of health—Hyper Wellness. We deliver expert guidance and an extensive array of cutting-edge health services under one roof. Our goal is to make Hyper Wellness widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love.
We have over 200 locations across 40 states and a fast-growing national retail footprint. Our team is Private Equity backed with the most recent investment round led by General Atlantic, a leading growth equity firm. General Atlantic joins existing investor, Level 5 Capital Partners.
This position requires weekend availability and involves working 12 shifts per month. You will work closely with our General Manager to manage the day-to-day operations of your studio and assist with retention and ensuring current members receive the highest level of customer service.
About the RoleThis is a Full-Time position offering an estimated salary of $18-20/hr + monthly performance-based bonus potential. Key responsibilities include:
- Conducting studio tours and delivering an exceptional sales and service experience to all members and guests
- Educating clients on Restore services, including medical benefits, precautions, and at-home care
- Meeting and exceeding key performance sales indicators for the studio, including membership sales/renewals, and retail sales
- Onboarding new clients–this involves completion of medical waivers and creating guest profiles in POS system
- Fielding incoming calls to schedule appointments and answering general questions
- Assisting in outgoing calls to clients for notification of promotions and events
- Assisting in the execution and coordination of the company's marketing and ongoing sales drivers (pre-sale events, studio events, outreach)
- Ensuring a safe and clean studio environment for members and guests
To be successful in this role, you must have:
- 1+ years of customer service experience in a similar role
- 1+ years of sales experience preferred
- Excellent customer service skills
- Strong teamwork mentality
- Exceptional communication skills, both written and verbal
- Intermediate computer skills
- Demonstrate initiative and ability to work independently
We offer a comprehensive benefits package, including:
- Medical, dental, vision, disability and life insurance within 30 days
- PTO
- Free and discounted services
- 401k retirement plan with vested employer match
- Career advancement opportunities
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