Customer Service Representative

6 days ago


New York, New York, United States Curate Corp Voice Full time
Job Description

Curate Corp Voice is seeking a highly skilled Customer Service Representative to join our team in New York, NY. This full-time position comes with a competitive salary of $60,000 per year.

About the Role

We are looking for a motivated and customer-focused individual who can handle a high volume of inbound and outbound calls in a courteous and professional manner. The ideal candidate will be an excellent communicator who thrives in a fast-paced environment and is committed to delivering outstanding customer service.

Key Responsibilities
  • Handle customer inquiries, complaints, and support requests, ensuring first-call resolution whenever possible.
  • Provide accurate information about products, services, and company policies.
  • Maintain detailed records of customer interactions and transactions using CRM systems.
  • Identify and escalate complex issues to the appropriate department or supervisor.
Qualifications
  • A high school diploma or equivalent is required; a college degree is preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and active listening abilities.
  • Ability to work under pressure and handle difficult customers with patience.
  • Familiarity with CRM systems and proficiency in using computers.
  • Multitasking and time-management skills.
About Us

Curate Corp Voice is a dynamic company that values customer satisfaction and employee growth. We offer a supportive work environment and opportunities for career advancement.



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