Customer Service Representative
7 days ago
Job Title: Customer Service Representative
About Us:
- Idea Nuova, Inc. is a leading provider of innovative solutions in the industry.
Job Description:
The ideal candidate will be responsible for ensuring timely follow-up with customers, requesting additional parts from factories as necessary and sending out replacement parts. They will also act as liaison with warehouses to guarantee customer parts/replacements are dispatched efficiently.
Key Responsibilities:
- Follow up with customers on a timely basis
- Request additional parts from factories as needed and send out replacements
- Act as liaison with warehouses
- Maintain and file test reports, inspection reports, audits, and other certificates
- Maintain testing logs
- Follow up with production and overseas teams on a weekly basis
- Maintain lab dip and shade band approvals
- Maintain factory compliance matrix and collaborate with overseas teams to ensure all audits are up-to-date
- Submit audits and CAPs to licensors and retailers as necessary
- Prepare TRFs for testing and inspection as necessary
- Review testing/inspection quotations from BV/ITS/SGS with QC Manager
- Follow up with factories on audit renewals and samples for testing
- Follow up with third-party labs for testing status
- Maintain Testing/Inspection and chargeback logs
- Verify packaging, manuals, care labels, and law labels for all retailers and confirm with Production team
- Upload bedding and toy registrations to GRS to ensure all active URNs are compliant
Requirements:
- Proficiency in Microsoft Excel, Word, and PowerPoint
Estimated Salary Range: $60,000 - $80,000 per year (depending on location)
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