IT Support Specialist

6 hours ago


Sewickley Heights, Pennsylvania, United States Horizon Dynamics Full time

We are Horizon Dynamics, a leading IT service provider with a diverse team of over 150 employees from more than 20 nations.

Our company has been driving innovation forward for over two decades, tackling complex challenges with expertise and dedication.

Key Responsibilities:
  • As an IT support specialist, you will be the first point of contact for our customers, addressing technical questions and issues related to network and security, Citrix applications, MS Office, and other hardware and software topics.
  • In the user help desk, your primary responsibility will be to take qualified fault reports, documenting the problem by creating a new ticket and deciding whether to resolve the issue yourself or forward it to another department or 2nd level support.
  • You will actively use our knowledge database to resolve less common faults, reporting or coordinating further steps if necessary.
  • In addition, you will work collaboratively with your colleagues to challenge each other and improve your skills, ensuring exceptional customer service and support.
What to Expect:
  • Typical 1st level faults, such as forgotten passwords, VPN connectivity issues, or difficulties with software and hardware, will be resolved directly by you, with clear explanations provided to the user.
  • For less common faults, you will work closely with your team to identify solutions and implement them efficiently.


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