Account Service Representative
4 weeks ago
Ernest Packaging Solutions is committed to the success of our extended family, our customers, our employees, and the packaging industry itself.
We are seeking a highly motivated and organized Account Service Representative to join our team in Portland, OR. This full-time position offers a competitive salary, benefits, and an amazing employee-first culture.
The ideal candidate will possess excellent communication skills, both written and verbal, and have experience in client/customer service or equivalent combination of formal education/training and experience in the industrial packaging or related industry.
Responsibilities:
- Process orders, returns, credits, additional billing, and changes or cancellations directly from the customer/sales personnel
- Respond to customer inquiries/information needs and provide positive, courteous service to customer/sales personnel
- Work with merchandising to expedite or insure timely delivery of scheduled shipments: maintain close liaison with other departments to carry order through to completion
- Report all errors or any other pertinent customer concerns to the Manager of Inside Client Relations
Qualifications:
- Client/customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry
- Working knowledge of CRM management systems
- Demonstrated ability to communicate effectively both verbally and in writing
- Limited product knowledge
Salary: The estimated annual salary for this position is $55,000 - $65,000, depending on experience.
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