Account Service Representative

4 weeks ago


Portland, Oregon, United States Ernest Full time

Ernest Packaging Solutions is committed to the success of our extended family, our customers, our employees, and the packaging industry itself.

We are seeking a highly motivated and organized Account Service Representative to join our team in Portland, OR. This full-time position offers a competitive salary, benefits, and an amazing employee-first culture.

The ideal candidate will possess excellent communication skills, both written and verbal, and have experience in client/customer service or equivalent combination of formal education/training and experience in the industrial packaging or related industry.

Responsibilities:

  • Process orders, returns, credits, additional billing, and changes or cancellations directly from the customer/sales personnel
  • Respond to customer inquiries/information needs and provide positive, courteous service to customer/sales personnel
  • Work with merchandising to expedite or insure timely delivery of scheduled shipments: maintain close liaison with other departments to carry order through to completion
  • Report all errors or any other pertinent customer concerns to the Manager of Inside Client Relations

Qualifications:

  • Client/customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry
  • Working knowledge of CRM management systems
  • Demonstrated ability to communicate effectively both verbally and in writing
  • Limited product knowledge

Salary: The estimated annual salary for this position is $55,000 - $65,000, depending on experience.



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