Patient Service Representative
15 hours ago
About Midwest Dental Group
We are a leading provider of dental care services, dedicated to delivering exceptional patient experiences and building strong relationships with our communities.
Job Summary
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional patient care, managing patient records, and ensuring seamless communication between patients and our dental team.
Responsibilities
- Enthusiastically greet and assist patients in person and via the telephone
- Update patient charts and patient accounts
- Schedule hygiene appointments maximizing providers' schedules
- Ask for patient referrals
- Process new patient paperwork and accounts
- Review patient insurance eligibility from managed care lists
- Create and maintain patient call lists and utilize various scripting for patient communication
- Ensure all provider charges are posted correctly
- Confirm patient appointments
- Prepare and process referrals
- Process insurance submissions and pre-authorizations
- Manage delinquent patient accounts and follow up patient complaints
- Ensure office supplies are in stock as needed
- Adhere to HIPAA privacy policy
- Maintain a neat and professional environment
Requirements
- High School Diploma
- Front desk experience in a medical or dental office
- Computer proficiency in Microsoft applications
- General office equipment knowledge
- Attention to detail and ability to complete tasks with a high degree of accuracy
- Exceptional customer service skills
- Ability to communicate effectively with internal and external customers
- Analytical skills
- Dependable and reliable
- CPR Certification
Work Schedule
Monday-Tuesday: 9:00 AM - 6:00 PM, Wednesday-Thursday: 7:30 AM - 3:30 PM, Friday: 8:00 AM - 12:00 PM
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