Patient Service Representative

15 hours ago


New Boston, Ohio, United States Midwest Dental Group Full time

About Midwest Dental Group

We are a leading provider of dental care services, dedicated to delivering exceptional patient experiences and building strong relationships with our communities.

Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional patient care, managing patient records, and ensuring seamless communication between patients and our dental team.

Responsibilities

  • Enthusiastically greet and assist patients in person and via the telephone
  • Update patient charts and patient accounts
  • Schedule hygiene appointments maximizing providers' schedules
  • Ask for patient referrals
  • Process new patient paperwork and accounts
  • Review patient insurance eligibility from managed care lists
  • Create and maintain patient call lists and utilize various scripting for patient communication
  • Ensure all provider charges are posted correctly
  • Confirm patient appointments
  • Prepare and process referrals
  • Process insurance submissions and pre-authorizations
  • Manage delinquent patient accounts and follow up patient complaints
  • Ensure office supplies are in stock as needed
  • Adhere to HIPAA privacy policy
  • Maintain a neat and professional environment

Requirements

  • High School Diploma
  • Front desk experience in a medical or dental office
  • Computer proficiency in Microsoft applications
  • General office equipment knowledge
  • Attention to detail and ability to complete tasks with a high degree of accuracy
  • Exceptional customer service skills
  • Ability to communicate effectively with internal and external customers
  • Analytical skills
  • Dependable and reliable
  • CPR Certification

Work Schedule

Monday-Tuesday: 9:00 AM - 6:00 PM, Wednesday-Thursday: 7:30 AM - 3:30 PM, Friday: 8:00 AM - 12:00 PM


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