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Insurance Customer Service Supervisor
2 months ago
Role Overview:
As a Customer Service Operations Lead, you will be responsible for guiding and mentoring your team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles.
Key Responsibilities:
1. Provide leadership and direction to team members, fostering a supportive environment that encourages professional growth.
2. Assist in the resolution of intricate or urgent customer inquiries, ensuring high standards of service are maintained.
3. Implement and uphold best practices in transaction processing and customer service methodologies.
Qualifications:
Ideal candidates will possess strong leadership skills, a background in customer service, and a deep understanding of the insurance and annuities landscape.
