Customer Service Team Supervisor
1 week ago
Role Overview:
As a pivotal member of our leadership team, you will be responsible for guiding and mentoring your direct reports. Your expertise will help ensure that the team adheres to established procedures and maintains high standards in customer service.
Key Responsibilities:
1. **Leadership and Coaching:** Inspire and develop your team members by providing clear direction and support in their daily tasks.
2. **Process Improvement:** Assist team members in navigating complex customer inquiries and high-priority service requests, ensuring efficient resolution.
3. **Standards Adherence:** Uphold and promote best practices in transaction processing and customer service techniques.
Desired Skills:
Strong leadership abilities, excellent communication skills, and a deep understanding of customer service operations are essential for success in this role.
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