Patient Service Representative

2 weeks ago


Sandy, United States Intermountain Health Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Service Representative to join our team at Intermountain Health. As a Patient Service Representative, you will be the first point of contact for patients entering our facilities, providing exceptional customer service and ensuring a seamless experience for our patients.

Key Responsibilities
  • Greet and check-in patients, verifying information supplied by patients
  • Efficiently update and verify patient demographics, insurance, and contact information
  • Assist patients in completing necessary forms to meet regulatory and billing needs
  • Scans necessary paperwork and educates patients on financial assistance
  • Direct patients on next steps and inform patients about delays and wait times
  • Promptly schedule appointments utilizing provider templates and scheduling guidelines
  • Proactively requests payments from patients on current and past medical services
  • Receives and processes payments following appropriate procedures for handling payments
  • Supports administrative function of the clinic in working reports, addressing patient concerns, and performing paperwork
  • Coordinates with other care teams and employees to provide a seamless experience for patients
Requirements
  • Six months of customer service experience involving interactions with customers
  • Demonstrated basic computer skills involving word processing and data entry
  • Professional manner and strong interpersonal and communication skills
Preferred Qualifications
  • One year of customer service experience, especially in a hospital or medical office
  • Problem solving ability, analytical skills, self-motivated and able to work well in a clinic environment
  • Demonstrate excellent verbal and written communications skills


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