Customer Service Representative

4 days ago

Sandy, United States Bank of Utah Full time

Under the direction of the Customer Service Manager (CSM), the Customer Service Representative (CSR) is responsible for establishing a full-relationship with customers. The Customer Service Representative is personally committed to consistently creating a great customer experience by meeting a broad range of financial service needs. In addition, the CSR will help lead the branch team to attain branch goals. Adheres to all bank established policies, procedures and overall banking/compliance regulations.

Essential Functions of the Job:

1.Promotes, represents and welcomes current and potential customers, employees and vendors to the bank in a professional and inviting manner.

2.Develop a strong, value-added relationship with current and prospective customers by engaging in conversations that uncover their current and future financial needs. Provide solutions to ensure the customer feels understood, informed and confident in the bank and products/services offered.

3.Leads and encourages a positive working environment with a can-do attitude, which fosters our Cultural Beliefs.

4.Proficiently performs routine, basic and complex transactions and tasks including but not limited to:

•Accept and process deposits, withdrawals, transfers, check cashing, loan payments and advances.

•Maintain proper cash levels and keeps cash secure at all times. Accurately balances cash drawer and vault and reports variations in accordance with bank policy.

•Process daily branch capture, verifying accuracy of scanned documents to minimize non-posts.

•Collects information for outgoing wire transfers up to specified limit.

•Basic account maintenance including address changes holds, and stop pays.

•Open and Close all depository accounts including but not limited to: IRA, HSA, Business and Consumer accounts. Ensure proper Customer Identification (CIP) and Bank Secrecy (BSA) procedures are appropriately followed.

•Completes required reports timely and accurately (including UAR and CTR)

5.Expert knowledge of Bank of Utah's depository products accounts, apps and online services along with a strong understanding of bank's products and services. Promote and refer other bank products/services to customers and convert service opportunities to sales when appropriate.

6.Proactively seek solutions to customer service and efficiency issues. Troubleshoot online and mobile banking issues. Service customer accounts and requests accurately in accordance with bank policy and procedure.

7.Maintain comprehensive and up to date knowledge of banking regulations related to assigned job function. Complete required compliance and job specific training.

8.Actively participate in meetings, individual and group feedback/training sessions.

Wage: Up to $18/hour

Additional Responsibilities:

•Quality, accuracy, reliability, friendliness, thoroughness and timeliness of services provided to internal and external customers

•Understands and adheres to Bank policies and procedures

•Ability to earn the trust and respect of customers and co-workers

•Exhibits professional workplace appearance and conduct

•Keeps bank, customer, and employee information confidential

•Participates in training and appropriate professional development

•Reliability in reporting to work regularly and on time

•Informs customers and potential customers of additional Bank services when appropriate.

Experience, Skills and Education

•Previous customer service experience.

•Basic computer and Microsoft Office Suite skills.

•Previous cash handling experience preferred

•High School Diploma or equivalent required

Working Conditions:

•Work is performed largely in a pleasant office environment.

•Prolonged sitting, standing, and mental and visual concentration for computer and equipment usage required.

•Must be able to bend, turn, twist, lift and move up to 30 pounds of office supplies, equipment, and coin.

•Position is not telework eligible, all job duties must be performed in the branch or office

•Travel may be required between branches, to and from training/meetings, etc.

•Attendance is an essential function of the job.

Wage: Up to $18/hour

The wage listed is within the range associated with this position. Actual compensation will be based on qualifications and experience.

  • Customer Service Representative

    3 weeks ago

    Sandy, United States Yessio LLC Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Yessio LLC. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and effective support to customers...

  • Customer Service Representative

    6 days ago

    Sandy, United States KFC Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our restaurant team, you will be responsible for providing exceptional customer service and ensuring that our guests have a positive experience.Key Responsibilities:Provide friendly and attentive service...

  • Customer Service Representative

    1 week ago

    Sandy, United States KFC Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our restaurant team, you will be responsible for providing exceptional customer service and ensuring that our guests have a positive experience.Key Responsibilities:Provide friendly and attentive service...

  • Customer Service Representative

    1 month ago

    Sandy, United States KFC Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our restaurant team, you will be responsible for providing exceptional service to our customers, ensuring a positive dining experience, and contributing to the overall success of our restaurant.Key...

  • Customer Service Representative

    3 weeks ago

    Sandy, United States Resource Label Group Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Resource Label Group. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest level of satisfaction for our clients.Key ResponsibilitiesMaintain strong relationships with...

  • Customer Service Representative

    2 weeks ago

    Sandy, United States Ameritas Full time

    Back Customer Service Representative (Dental & Vision Benefits) - Remote Utah #4792 Remote, Utah Apply Apply for this job now! Apply Area of Interests Customer Service Full-Time/Part Time Full-time Job Description Class starting November 18, 2024 to work remotely in Utah! Starting pay rate of $18/hr! Ameritas is seeking Customer Service Representatives to...

  • Customer Service Representative

    3 weeks ago

    Sandy Springs, United States Pivotal Med Supply Full time

    Customer Service RepresentativeAt Pivotal Med Supply, we're seeking a highly skilled Customer Service Representative to join our dynamic team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met with professionalism and empathy.Key Responsibilities:Manage and...

  • Customer Service Representative

    1 week ago

    Sandy, United States Spectrum Plastics Group, A DuPont Business Full time

    JOB SUMMARY:Serves our customers and plant operations by entering, maintaining and communicating internally and with the customer, details regarding customer purchase orders and order forecast. Identifies any discrepancies or contingencies with a purchase order that would prevent an order confirmation, assembles the resources and stakeholders necessary to...

  • Customer Service Representative

    7 days ago

    Sandy, United States Spectrum Plastics Group, A DuPont Business Full time

    JOB SUMMARY: Serves our customers and plant operations by entering, maintaining and communicating internally and with the customer, details regarding customer purchase orders and order forecast. Identifies any discrepancies or contingencies with a purchase order that would prevent an order confirmation, assembles the resources and stakeholders necessary to...

  • Customer Service Representative

    11 hours ago

    Sandy, United States Spectrum Plastics Group, A DuPont Business Full time

    JOB SUMMARY: Serves our customers and plant operations by entering, maintaining and communicating internally and with the customer, details regarding customer purchase orders and order forecast. Identifies any discrepancies or contingencies with a purchase order that would prevent an order confirmation, assembles the resources and stakeholders necessary to...

  • Customer Service Representative

    6 days ago

    Sandy, United States Spectrum Plastics Group, A DuPont Business Full time

    JOB SUMMARY:Serves our customers and plant operations by entering, maintaining and communicating internally and with the customer, details regarding customer purchase orders and order forecast. Identifies any discrepancies or contingencies with a purchase order that would prevent an order confirmation, assembles the resources and stakeholders necessary to...

  • Customer Service Representative

    1 week ago

    Sandy, United States Spectrum Plastics Group, A DuPont Business Full time

    JOB SUMMARY:Serves our customers and plant operations by entering, maintaining and communicating internally and with the customer, details regarding customer purchase orders and order forecast. Identifies any discrepancies or contingencies with a purchase order that would prevent an order confirmation, assembles the resources and stakeholders necessary to...

  • Customer Service Representative-Sandy

    2 months ago

    Sandy, United States Spectrum Plastics Master Full time

    Job DetailsJob Location Apollo - Sandy - Sandy, UT Position Type Full Time Education Level High School DescriptionCustomer Service RepresentativePosition open until filled. JOB SUMMARY: Serves our customers and plant operations by entering, maintaining and communicating internally and with the customer, details regarding customer purchase orders and order...

  • Customer Service Representative

    8 hours ago

    Sandy Springs, United States Pivotal Med Supply Full time

    Location: On-Site Job Type: Full-Time Company Overview: Join our innovative team at Pivotal Med Supply, a dynamic and fast-growing startup specializing in Durable Medical Equipment sales on a national scale. Were committed to delivering outstanding service and are looking for a Customer Service Representative who can contribute to our mission while growing...

  • Customer Service Representative

    4 weeks ago

    Sandy Springs, United States Pivotal Med Supply Full time

    Location: On-Site Job Type: Full-Time Company Overview: Join our innovative team at Pivotal Med Supply, a dynamic and fast-growing startup specializing in Durable Medical Equipment sales on a national scale. We're committed to delivering outstanding service and are looking for a Customer Service Representative who can contribute to our mission while growing...

  • Customer Service Representative

    4 weeks ago

    Sandy Springs, United States Pivotal Med Supply Full time

    Location: On-Site Job Type: Full-Time Company Overview: Join our innovative team at Pivotal Med Supply, a dynamic and fast-growing startup specializing in Durable Medical Equipment sales on a national scale. We're committed to delivering outstanding service and are looking for a Customer Service Representative who can contribute to our mission while growing...

  • Customer Service Representative

    6 days ago

    Sandy Springs, United States Pivotal Med Supply Full time

    Location: On-Site Job Type: Full-Time Company Overview: Join our innovative team at Pivotal Med Supply, a dynamic and fast-growing startup specializing in Durable Medical Equipment sales on a national scale. We're committed to delivering outstanding service and are looking for a Customer Service Representative who can contribute to our mission while growing...

  • Customer Service Representative

    2 weeks ago

    Sandy Springs, United States Rising Force Direct Inc Full time

    Job OverviewRising Force Direct Inc is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and sales support to our clients in big box retailers.Key ResponsibilitiesProvide excellent customer service and support to...

  • Customer Service Representative

    1 week ago

    Sandy Springs, United States Serenity Healthcare, LLC Full time

    About the RoleSerenity Healthcare, LLC is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our customer service team, you will play a vital role in connecting communities to life-saving treatment options.ResponsibilitiesEngage in delicate conversations through active and reflective listening,...

  • Customer Service Representative

    1 week ago

    Sandy Lake, United States Flexospan Steel Buildings, Inc. Full time

    Join a top-notch organization that offers a generous benefits package to our employees. With a 100% employer-paid employee health insurance plan, an amazing profit sharing program, and a variety of policy offerings to choose from, Flexospan's total compensation package is just one of the many things that makes us an employer of choice in Mercer County! For...