Customer Service Representative
3 days ago
At Pivotal Med Supply, we're seeking a highly skilled Customer Service Representative to join our dynamic team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met with professionalism and empathy.
Key Responsibilities:
- Manage and update customer information, including demographics and insurance details, ensuring accuracy and compliance.
- Collaborate effectively with third-party billers, overseeing new referrals and maintaining current patient information.
- Utilize Excel and other software tools to manage operational trackers, contributing to team efficiency and progress monitoring.
- Learn and adapt to new software platforms quickly, including CRM systems, data analysis tools, and in-house software.
- Assist in developing and refining customer service protocols and procedures.
Requirements:
- Education: High school diploma or equivalent required; further education or certification in a relevant field is a plus.
- Experience: Minimum 1 year in DME Customer Service; 3+ years in diverse customer service settings, including healthcare, preferred.
- Technical Skills: Proficiency in Excel, familiarity with medical terminology, and the ability to quickly master new software tools.
- Soft Skills: Exceptional communication (written and verbal), organizational, and interpersonal skills. Strong critical thinking and problem-solving abilities.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A collaborative and innovative work environment.
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