Customer Service Representative

3 days ago


Sandy Springs, United States Pivotal Med Supply Full time
Customer Service Representative

At Pivotal Med Supply, we're seeking a highly skilled Customer Service Representative to join our dynamic team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met with professionalism and empathy.

Key Responsibilities:

  • Manage and update customer information, including demographics and insurance details, ensuring accuracy and compliance.
  • Collaborate effectively with third-party billers, overseeing new referrals and maintaining current patient information.
  • Utilize Excel and other software tools to manage operational trackers, contributing to team efficiency and progress monitoring.
  • Learn and adapt to new software platforms quickly, including CRM systems, data analysis tools, and in-house software.
  • Assist in developing and refining customer service protocols and procedures.

Requirements:

  • Education: High school diploma or equivalent required; further education or certification in a relevant field is a plus.
  • Experience: Minimum 1 year in DME Customer Service; 3+ years in diverse customer service settings, including healthcare, preferred.
  • Technical Skills: Proficiency in Excel, familiarity with medical terminology, and the ability to quickly master new software tools.
  • Soft Skills: Exceptional communication (written and verbal), organizational, and interpersonal skills. Strong critical thinking and problem-solving abilities.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A collaborative and innovative work environment.


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