Customer Service Representative

6 days ago


Sandy, United States Resource Label Group Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Resource Label Group. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest level of satisfaction for our clients.

Key Responsibilities
  • Maintain strong relationships with customers through effective communication, ensuring timely resolution of inquiries and issues.
  • Collaborate with internal teams to facilitate seamless order processing, artwork coordination, and production management.
  • Monitor and resolve production issues, ensuring timely shipment of orders and maintaining high-quality standards.
  • Provide accurate and timely information to customers regarding order status, pricing, and product specifications.
  • Develop and maintain a deep understanding of our products and services, enabling you to provide expert advice and guidance to customers.
  • Participate in ongoing training and development to stay up-to-date on industry trends, best practices, and company policies.
Requirements
  • 2-3 years of experience in a customer-facing role, preferably in a manufacturing or similar environment.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced team environment.
  • Basic knowledge of computer programs, including Microsoft Office and Outlook.
  • 40+ WPM typing speed and ability to read and analyze business documents.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and retention.
About Us

At Resource Label Group, we are a full-service manufacturer of custom label design and printing, dedicated to delivering cutting-edge solutions with a national reach and local touch. We offer a collaborative culture that is technology-driven and focused on delivering valuable, creative solutions.



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