NYC Early Intervention Consultant

5 hours ago


New York, New York, United States City of New York Full time

The City of New York is seeking a highly skilled and dedicated Help Desk Consultant to join the Bureau of Early Intervention. As a key member of the team, you will play a vital role in facilitating the receipt of Early Intervention services by children and their families.

Key responsibilities will include:

  • Enhancing communication between DOHMH providers and NYS DOH to support timely submission of case information
  • Serving as an internal and external liaison to providers to ensure mandated service delivery and the flow of documentation is uninterrupted in accordance with State regulations
  • Analyzing the EI case management and billing system, NYEIS, to answer requests for technical assistance via telephone or electronically
  • Completing data entry activities for the timely submission of case information into appropriate program databases and conducting outreach to obtain information pertinent to service authorizations
  • Researching and resolving billing issues using NYEIS and other available resources
  • Coordinating and resolving transportation service issues for children and families

Qualifications include a baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.


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