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Customer Service Representative

2 months ago

Elizabeth, New Jersey, United States SC Staffing, Inc. Full time
Dispatch Support Agent

SC Staffing, Inc. is seeking a skilled Dispatch Support Agent to manage inbound emergency calls and provide exceptional customer service.

Key Responsibilities:

  • Handle emergency calls, create gas leak orders, and facilitate appointments.
  • Communicate with customers to provide updates and reschedule appointments.
  • Assist with daily dispatch reporting, including logistics and order reports.
  • Support the dispatch supervisor with Board of Public Utility reports.
  • Aid the scheduling department with outbound calls and reporting.
  • Provide business support for field operations, including account reviews and order creation.

Requirements:

  • Experience handling safety-sensitive emergency calls.
  • Previous customer service experience.
  • Strong oral and written communication skills.
  • Ability to multitask effectively.

Training and Onboarding:

The successful candidate will undergo a comprehensive training program, including a 2-week onsite training session.

About SC Staffing, Inc.:

We are a leading staffing agency dedicated to providing exceptional service to our clients and candidates.